2. What we do

2.1 We provide health information through the Website and offer you the option to book an appointment through our online platform or via telephone for a consultation with a registered pharmacist or registered nurse in a Superdrug Health Clinic ( the “Superdrug Health Clinic”). You will then receive the treatment chosen in the Superdrug Health Clinic subject to the outcome of the consultation and the assessment of the pharmacist or the nurse on the suitability of the treatment.

2.3 The Website and services provided on the Website are solely intended for use by people resident in the United Kingdom.

3. The Superdrug Health Clinics – How it works

3.1 When you visit the Website you have the option to book an appointment in a Superdrug Health Clinic for a particular treatment as offered on the Website .

During the booking process, either online or via phone, you will be asked to complete a health questionnaire, and to provide relevant and adequate personal information.

Once you have submitted the questionnaire, either online or via phone, a binding contract is formed between you and Superdrug. Superdrug will email you or SMS you (at your option) a confirmation that you have successfully booked an appointment with a Superdrug Health Clinic, confirming the date, place and time of your appointment.

All our booking questionnaires have been carefully prepared by medical staff and are compliant with medical best practice.

By booking an appointment on the Website online or via telephone, you agree to these Terms and Conditions and the Privacy Policy and Cookie Policy.

During the consultation with the pharmacist or nurse, you will be requested to confirm your understanding of the risks and benefits of the treatments available and confirm you consent and agree to proceed with treatment and the applicable terms and conditions.

3.2 Prerequisites to book an appointment

By booking an appointment by phone or through the Website, you confirm that:

• You are legally capable of entering into binding contracts; and
• You are at least 18 years old;

3.3. You must use the Website with care and in compliance with the below:

• The availability of an appointment to you is conditional on you completing all booking questions contained on the Website truthfully and honestly. You must reveal and disclose all relevant information truthfully to the best of your knowledge.
• Please do not book an appointment on behalf of anyone other than yourself, unless you have permission to do so from the individual; if you are booking for a child, please read this section.
• We and Superdrug cannot and are not liable for any damages which results from: a failure by you to provide complete, truthful and accurate information when booking an appointment. You accept that the advice given on the Website does not replace your regular healthcare provider. It is your responsibility to tell your regular healthcare provider about treatment supplied following a consultation.
• All the information contained on the Website is in English. You are solely responsible for ensuring that you understand the questions in the booking questionnaires. If you do not understand any of the questions, please contact us on the phone for further clarifications.

4. Pricing, payment, cancellation and refund

4.1 Superdrug are required to inform patients of the costs of treatments before consultations. We will ensure that our prices for consultations, diagnosis and treatment are clearly set out on our website.  All prices quoted are inclusive of VAT (where applicable).

4.2 It is possible that, despite our best efforts, some of the treatments listed on the Website may be incorrectly priced. We and Superdrug are under no obligation to provide the treatments to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

4.3 From time to time, appointments made may be subject to change at short notice. Where possible efforts will be made to provide a suitable alternative. Superdrug will not be liable for any costs incurred as a result of appointment cancellations.

5. Accessing the Website

5.1 Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time or for any period.

5.2 From time to time, we may restrict access to some parts of the Website, or the entire Website for maintenance or change purposes ( see section 6 below).

5.3 We have the right to disable any IP address accessing the Website at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

5.4 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.

6. Changes on the Website

6.1 We aim to update the Website regularly, and may change the content at any time. If the need arises, we may suspend access to the Website, or close it indefinitely.

6.2 Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material nor should we incur any liability although we endeavour to update materials regularly.

7. Intellectual property rights

7.1 We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference only.

7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.4 Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.

7.5 You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

7.6 If you print off, copy or download any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. Our liability

8.1 The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy.

8.2 Subject to clause

8.3 below, to the extent permitted by law, we, other members of our group of companies, Superdrug and third parties connected to us in relation to the use of the Website and services  hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:– loss of income or revenue;– loss of business;– loss of profits or contracts;– loss of anticipated savings;– loss of data;– loss of goodwill;– wasted management or office time; and- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable to the extent permitted by law.

8.3 Nothing in these Terms and Conditions limit our liability for:

• death or personal injury arising from our negligence;
• fraudulent misrepresentation or misrepresentation as to a fundamental matter; or
• any other liability which cannot be excluded or limited under applicable law.

9. Information about you and your visits to the Website

We process information about you in accordance with the site’s Privacy Policy and Cookie Policy.

10. Viruses, hacking and other offences

10.1 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

10.2 You must not attempt to gain unauthorised access to the Website, the server on which our Website is stored or any server, computer or database connected to the Website.

10.3 By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

10.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to the Website

11.1 You may link to the home page, provided you do so in a way that is fair and legal and does not damage our reputation or that of Superdrug or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2 You must not establish a link from any website that is not owned by you.

11.3 The Website must not be framed on any other website, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice.

11.4 If you wish to make any use of material on the Website other than that set out above, please address your request to contact@healthclinics.superdrug.com.

12. Links from the Website

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law

13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website although we retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.

13.2 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14. Entire agreement

These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of the Website.

15. Variations

We may revise these Terms and Conditions at any time by amending this page without notice. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in These Terms and Conditions may also be superseded by provisions or notices published elsewhere on the Website as applicable.

16. Complaints Policy

At Superdrug Health Clinics, we use an internal complaints procedure to make sure that any and all complaints are handled effectively. Our procedure has 7 steps: Categorise, Acknowledge, Investigate, Action, Respond, Report, Learn. To help make sure that our patient’s issues are resolved in a timely manner, we’re committed to confirming that a relevant manager has received any complaint within 24 hours of it being made. Our team will then investigate the events surrounding each complaint in order to get a full understanding of the situation.

After we have finished an internal investigation into a complaint, we’ll send a written confirmation of the actions undertaken to resolve the complaint. In some circumstances, we may ask for further information to aid the investigation. Please be aware that the time taken to investigate a complaint will depend on the nature of the complaint and the persons involved, but we’ll send regular updates as the investigation progresses. We’ll also provide you with contact information for the manager investigating your complaint, so you can contact them if necessary.

After the investigation has been completed and you’ve received a written confirmation from us, we will review the complaint again internally with the people involved. We do this to make sure that we can take away learnings, and continue to improve our service and processes to provide a better experience for all of our patients in the future. If you’re not satisfied with how a complaint has been handled or resolved, we’ll provide you with further information on next steps.

17. Your concerns

If you have any concerns about material which appears on the Website or concerns with regards to our health clinic services, please contact us at contact@healthclinics.superdrug.com

And finally, thank you for visiting the Website.

The Superdrug Health Clinics team